Privacy Policy | Deb-Hopkins.co.uk

Effective Date: from 1 July 2021

This Privacy Policy explains how I, Deborah Hopkins, collect, use and disclose your personal data, and your rights in relation to the personal data I hold.

I am a data controller of your personal data and I am subject to the Data Protection Act 2018 and the UK General Data Protection Regulation.

If you wish to contact me in relation to this Privacy Policy, please email me at: info@deb-hopkins.co.uk or speak to me directly.

This Privacy Policy supersedes any previous Privacy Policy or equivalent which you may have been provided with or seen prior to the Effective Date stated above.

Your rights

Under the Data Protection Act 2018 and the UK General Data Protection Regulation you have the right:

to obtain access to, and copies of, the personal data that I hold about you
to require that I cease processing your personal data if the processing is causing you damage or distress
to require me not to send you marketing communications
to require me to erase your personal data
to require me to restrict my data processing activities
to receive from me the personal data I hold about you which you have provided to me, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller
to require me to correct the personal data that I hold about you if it is incorrect

Please note that the above rights are not absolute, and I may be entitled to refuse requests where exceptions apply.

The Information Commissioner is the supervisory authority in the UK and you can find out more about your rights at www.ico.org.uk.

If you have any questions about how I use your personal data, or you wish to exercise any of the rights set out above, please contact me. If you are not satisfied with how I am processing your personal data, you can make a complaint to the Information Commissioner.

How I collect your data

I collect your personal data in several ways, for example:

from the information you provide to me when we meet, including notes of our session(s)
when you communicate with me by telephone, email or other forms of electronic communication
when you complete or update (or I do so on your behalf) a new client intake form, and any ancillary forms
from a member of your family or a medical professional

The categories of personal data I collect

contact information such as your name, title, address, email address and telephone number
biographical information including your marital status, date of birth, gender and GP details
an understanding of your goals and objectives in procuring my services
information about your employment, education, family or personal circumstances, and interests, where relevant

The basis for processing your personal data (other than with your consent)

Performance of a contract with you

I process your personal data because it is necessary for the performance of our contract or in order to take steps at your request prior to entering into a contract. In this respect, I use your personal data:

to prepare a proposal for you regarding the services I offer

to provide you with my services

to deal with any complaints or feedback you may have

In this regard, I may share your personal data with or transfer it to:

your family members or a medical professional whom you tell me about. I will inform you of this you before so sharing it

my professional advisers where it is necessary for me to obtain their advice or assistance, including lawyers or accountants

Legitimate interests

I also process your personal data because it is necessary for my legitimate interests. In this respect, I use your personal data for the administration and management of my business, including recovering money you owe to me. I may share your personal data with my advisers or agents where it is necessary for me to obtain their advice or assistance in this respect.

Legal obligations

I will also process your personal data for my compliance with a legal obligation which I am under. In this respect, I will use your personal data:

to meet my compliance and regulatory obligations

as required by any competent court or legal authority

In this regard, I will share your personal data with:

my advisers where it is necessary for me to obtain their advice or assistance

with relevant regulators or law enforcement agencies where I am required to do so

Where I need your explicit consent to process your data

In providing my services it may be necessary for me to process data concerning your health. If you agree to this, please tick here

and sign below.

I consent to the processing of my data for you to provide your services: [RTT and Hypnotherapy]

If you do not agree to this or you withdraw your consent, I may not be able to provide my services to you.

Withdrawal of consent

If you have given your consent and you wish to withdraw it at any time, please contact me.

Sharing of personal data

I do not share your personal data with any third party other than in accordance with this Privacy Policy.

Where I keep your personal data

Your personal data is mainly stored in a lockable cabinet. Your phone number(s) may be kept in my mobile phone with your first name and last initial.

Retention of your data

I will only retain your personal data for as long as I have a lawful reason to do so. In most cases I will retain your personal data for seven years, being the period required by my insurer. I will, however, delete your phone number(s) from my mobile phone within three months.

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